By the power of remote connection ! 

Assuming your PC is connected to the internet ( which, if you are reading this , it almost certainly is ) then we can send you a link to our servers to enable us to connect to your PC and solve your problem. If you have sound enabled, you can even talk to us while we work. It's just like us being there with you ( except we don't get wet on the way and you don't need to make us tea!).

Ok, you got us. In that case we would more than likely need to visit - but talk to us first ! It might be a simple problem you have overlooked. You can always get us during office hours to chat from our homepage or send us an email.